Our Help Desk Services

Smart Life has a slightly different approach to Help Desk services. Our goal is to be as available as possible for on-demand services that keep your operations moving as smoothly as possible. If your issue can't be resolved remotely, we'll show up at your location — usually within 24 hours.

Local Support

We do help desk a bit differently. Our help desk is comprised of a small team of local engineers always ready to quickly and efficiently aid with your support needs.

Most tickets we receive are handled remotely, during your first call. We assess and analyze the issues at hand quickly and resolve your issue on the spot or schedule immediate on-site support as required.

Priority Service

We understand that your business can come to a halt when software or hardware isn’t functioning properly. Our top priority is to find resolution as quickly and efficiently as possible and be there to work through your problems by phone or in-person, as necessary.

Trusted Partnership

Our relationship with customers is personal and more than just a phone number with a random stranger on the other end. Our principles guide what we do and what we stand for as Smart Life employees-always putting the customer first.

Simple Pricing

In everything we do at Smart Life, we treat you like a person, not a number. Our competitors focus on strict escalation paths. We trust our team of engineers to find the right solution and we don’t have a complex tiered pricing model. You pay the same hourly rate every time.

Guaranteed Satisfaction

Efficient, thorough, and permanent resolutions are what we expect from our team. We’re not just thinking about how your problem can be resolved for the moment, but for the long term. We’re here to educate and support you and your complete satisfaction essential.

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Recent Projects

Local, regional and global customers count on us every day. Here are some of our recent projects.

Limbwalker Tree Service

Limbwalker Tree Service is the tree expert in Louisville and surrounding areas. The company has seen a good deal of success over the years. This success has meant more employees and assets - trucks, tools, and machinery. After-hours theft of these assets was becoming a nuisance, inconvenient and costly so the business' leaders looked to Smart Life for an advanced IP audio and video surveillance solution... To be continued.

TravelEx Currency Services

TravelEx Currency Services is a foreign exchange company headquartered in London, England. The company recently initiated a complete office refurbishment that included an optimization of office space and technology upgrade to support more employees and their business requirements with a fresh and unique approach to production moving forward. The upgrade included an army of Cisco Meraki wireless access points and structured cabling.

VDI (Vacuum Depositing, Inc.), Louisville, KY

VDI (Vacuum Depositing, Inc.) is a manufacturing company located in Louisville, KY. The company's recent upgrade to business VoIP technology elicited an upgrade to their overall communications solution which included the implementation of a robust, facility-wide overhead paging and notification solution.

Fineline Printing Group, Indianapolis, IN

Fineline Printing Group is an industry-leading commercial printing company located in Indianapolis, IN. The company's continual evolution and innovation, and embrace of technology, has driven their growth. Recent HIPAA compliance upgrades to video surveillance and analytics are propelling them towards even greater success.

Hanna Andersson, Louisville, KY

Hanna Andersson is a large-scale manufacturer and retailer of fine clothing with a dominating presence around the globe. The company's facilities required a solution to deliver schedule-driven notifications over it's existing overhead paging and public address system, also tied into their telecommunications solution.

Monday, March 25, 2019 03:01:46 PM
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